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in X daysThis is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.
We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.
We are looking for Customer Service Advisors who would like to help us reach our mission of ‘To earn customer loyalty and drive business growth by providing consistently excellent service’.
Our modern contact centre office is based in the centre of Cardiff, a close walk from both train and bus links along with many shops and cafes. We currently have a rota to cover our contact centre's opening hours (8am to 8pm Monday to Friday, and 9am to 1pm on Saturdays). We also offer a Hybrid working policy following completion of training.
About you
You will need to be available to start employment and complete a 4-week mandatory training programme on 24 February 2024
You will be working in our contact centre, answering calls and responding to letters and emails from our customers. Our goal is to solve our customers’ queries when they first contact us.
Previous experience working in a contact centre is not essential. We are looking for someone who is passionate about providing exceptional customer service and puts customers’ needs at the heart of everything they do.
We understand that everyone has different ways of working and that this is vital to giving great customer service. To be successful you must be willing to learn new skills to make sure we deliver exceptional service to our customers. You must be a great team player but also able to work under your own initiative.
What can you expect from us
BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Please ask us about flexible working options.
#BUUK
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
The Benefits
Benefit 1
Benefit 2
Benefit 3
Benefit 4
The Values
We are creative and fearless in our work.
We take ownership of our work and lead from the front.
We collaborate widely and build supportive environments.
Contact us:
Telephone: 01359 308260
Email: recruitment@bu-uk.co.uk
Recruitment Agency Disclaimer
The BUUK Group operates with preferred suppliers for recruitment agencies which are reviewed periodically. We do not accept unsolicited speculative CVs from recruitment agencies. Receipt of unsolicited CVs does not imply an introduction to the BUUK Group; therefore, no ownership of such candidates will be given.
If recruitment agencies submit unsolicited speculative CVs, we retain the right to contact, pursue and hire these candidates directly and consider them for current or future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers.
Should you wish to be considered as a preferred supplier, please email recruitment@bu-uk.co.uk to enquire. All terms will only be agreed by the Resourcing Team at BUUK.
Our group of companies designs, constructs, owns, and operates utility infrastructure networks throughout England, Wales and Scotland. We are the only partner to the new-build sector delivering infrastructure for all utilities – from gas, electricity, water and wastewater to future-proof fibre and heat networks.
We asked our people.
From the supportive culture and opportunities to grow, to the great friends and chocolate brownies, our people tell us what they love most about working at BUUK.
Find out about our supportive culture.
Hear how our shared sense of mutual respect and belonging underpins our culture and supports us all.
Our vision, mission, and values are the foundations and the future of BUUK. They are what we stand for, how we live and work, where we are going and how we’ll get there. They connect, guide and unite us all, underpinning and strengthening our commitment to be our best and do our best for our customers, stakeholders, the environment, communities – and for one another.
Documents
Contact us:
Telephone: 01359 308260
Email: recruitment@bu-uk.co.uk
Recruitment Agency Disclaimer
The BUUK Group operates with preferred suppliers for recruitment agencies which are reviewed periodically. We do not accept unsolicited speculative CVs from recruitment agencies. Receipt of unsolicited CVs does not imply an introduction to the BUUK Group; therefore, no ownership of such candidates will be given.
If recruitment agencies submit unsolicited speculative CVs, we retain the right to contact, pursue and hire these candidates directly and consider them for current or future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers.
Should you wish to be considered as a preferred supplier, please email recruitment@bu-uk.co.uk to enquire.
All terms will only be agreed by the Resourcing Team at BUUK.
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