Salary Competitive
Location Woolpit
Expiry 29/04/2025 23:59
Contract Permanent

Published

Not Published

Closing

in X days

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.

We are looking for an ICT Service Engineer who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.

As the ICT Service Engineer your key responsibilities are

  • Ensure an excellent customer experience by providing customer support and reducing customer effort
  • Provide hardware and desk side support for all BUUK employees within SLA
  • Work with internal customers, ensuring service requests such as new starters, change of role and leavers are fulfilled
  • Respond in a timely manner to incidents relating to end user hardware.
  • Provide hardware and application support to field operatives using rugged tablets
  • Support with the development, implementation, and testing of software used by field operatives. 
  • Build, configure, and deploy new and replacement hardware for existing users and new starters.
  • End-to-end lifecycle management of all user IT hardware.
  • Face to face support as part of our onsite IT Hub
  • May need to take part in an out of hours rota to support customers who work outside normal hours

About you

  • Experience working within an IT service desk and user hardware support environment
  • Knowledge of Microsoft operating systems, Active Directory and Exchange
  • Customer focussed with excellent communication skills
  • Problem solver with the ability to prioritise to meet service level agreements
  • Highly organised with good attention to detail
  • Have a good understanding of IT security and awareness of cyber security best practices.

What can you expect from us

  • At least the cost of living pay increase every year
  • Company pension contributions up to 10% if employees contribute 5%
  • 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks
  • Enhanced maternity, paternity and adoption pay
  • To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax)
  • Hybrid working for eligible roles
  • Development opportunities to reach your career aspirations

BUUK has an award-winning culture.  We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Please ask us about flexible working options.

#BUUK

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

Benefit 1

Benefit 2

Benefit 3

Benefit 4

  • Innovation

We are creative and fearless in our work.

  • Accountability

We take ownership of our work and lead from the front.

  • Teamwork

We collaborate widely and build supportive environments.

Contact us:

Telephone: 01359 308260

Email: recruitment@bu-uk.co.uk

Recruitment Agency Disclaimer

The BUUK Group operates with preferred suppliers for recruitment agencies which are reviewed periodically.  We do not accept unsolicited speculative CVs from recruitment agencies.  Receipt of unsolicited CVs does not imply an introduction to the BUUK Group; therefore, no ownership of such candidates will be given.   

If recruitment agencies submit unsolicited speculative CVs, we retain the right to contact, pursue and hire these candidates directly and consider them for current or future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers.

Should you wish to be considered as a preferred supplier, please email recruitment@bu-uk.co.uk to enquire.  All terms will only be agreed by the Resourcing Team at BUUK.

Our group

Our group of companies designs, constructs, owns, and operates utility infrastructure networks throughout England, Wales and Scotland. We are the only partner to the new-build sector delivering infrastructure for all utilities – from gas, electricity, water and wastewater to future-proof fibre and heat networks.

What's the best thing
about BUUK?

We asked our people.

From the supportive culture and opportunities to grow, to the great friends and chocolate brownies, our people tell us what they love most about working at BUUK.

We all matter.

Find out about our supportive culture.

Hear how our shared sense of mutual respect and belonging underpins our culture and supports us all.

Vision, Mission and Values

Our vision, mission, and values are the foundations and the future of BUUK.  They are what we stand for, how we live and work, where we are going and how we’ll get there. They connect, guide and unite us all, underpinning and strengthening our commitment to be our best and do our best for our customers, stakeholders, the environment, communities – and for one another.

<p>BUUK infographic: The vision, the mission and our values. These are 'Be balanced, be fair', 'Be better every day', 'Be environmentally accountable', 'Be a customer champion', 'Be safe, be well' and 'Be trusted'.</p>